Case Study Zephyr Health

Building a healthy security program

When Zephyr Health needed help keeping sensitive data secure, they turned to us.

The Task

As an analytics start-up serving the healthcare industry, Zephyr Health needed a solid data security plan that they could demonstrate to their clients.

Like many new businesses, they wanted to focus on company security in a more methodical way. And, as a small, but growing company, Zephyr Health needed the ability to honestly and accurately answer customer inquiries about their security practices.

Zephyr Health knew about our strong reputation for helping new businesses secure their networks and applications, but were also eager to learn how we could help in other areas, so that their staff could focus on mission-critical initiatives. We coordinated compliance readiness assessments and implementation services for start-ups like Zephyr as well as Fortune 500 companies.

“We continue to enjoy the benefits of the SOC2 implementation; thank you again for your help.”

William King CEO, Zephyr Health

Our Approach

Zephyr Health approached us to do a policy review and gap analysis against security certifications. Through our consultation process, we determined that the issue was customer-driven.

Specifically, Zephyr Health’s customers were asking them what they were doing for security, both at a macro (ISO 27001 compliance) and a micro (user authentication) level. We realized they needed to become compliant with a new security standard in order to better develop and maintain their customers’ trust.

nurse-tablet

Our analysis showed that the appropriate security framework for Zephyr Health would be the Service Organization Controls (SOC2), with emphasis on Security and Confidentiality Trust Principles due to several factors, including:

  • Small company size
  • No prior certification efforts to set precedence
  • SaaS-based data analytics services for customers
  • The nature of the data they handle (sensitive to their customers, but not relevant for HIPAA or consumer privacy laws)

Zephyr Health’s concerns were unique, due to the industries they served. They wanted to not only implement a framework of security management and controls customers, but also provide peace of mind.

Bishop Fox worked in partnership with Zephyr Health, providing expertise in customizing the new policy, process and technical controls to appropriately mitigate the risks to customers. We also implemented new procedures and a proof of control process to protect Zephyr Health and their clients. And, due to the strong relationship between our companies, the transition process moved very quickly.

What We Accomplished

Zephyr Health passed their SOC2 certification within six months from start-to-finish — and with no qualified findings by their external auditors. Customers have reported they feel confident Zephyr Health takes their role as a data custodian seriously, and can have more strategic conversations about solving their customer’s business challenges without security being a cause for concern.

Zephyr Health reports they are now prepared for formally identifying, mitigating and resolving risks to their environment. This has helped put Zephyr Health clients at ease and enabled them to continue to grow, securely.

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